topic Re: Phone in Get Support

Phone

Masoom — Mon, 05 May 2025 23:14:00 GMT

Hi,

I have two numbers one is working second is not I want to pay I have no access when ever I logging its take me to the line is active please help me I don’t want to lose that number.

Re: Phone

Chalupa_Batman — Mon, 05 May 2025 23:17:41 GMT

@Masoom wrote:
Hi,
I have two numbers one is working second is not I want to pay I have no access when ever I logging its take me to the line is active please help me I don’t want to lose that number.

You have two accounts meaning two seperate emails. Use the other email to log into your account. If you can't log in, contact a CS Agent and they'll correct it for you.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Phone

slusagm — Mon, 05 May 2025 23:18:52 GMT

The 2nd number has been with PM long time? Was it active with all along untill lately?

You can message PM and ask for assistance

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage