topic SIM card order in Get Support

SIM card order

MarshaKrouse — Tue, 06 May 2025 10:09:59 GMT

*Haven't received SIM card ordered March 30/25,

* How do I resolve this situation ?

* Is there a customer service phone number?

Re: SIM card order

Chalupa_Batman — Mon, 05 May 2025 22:45:23 GMT

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Re: SIM card order

hairbag1 — Tue, 06 May 2025 00:01:41 GMT

@MarshaKrouse

if you can hold on a few more days, I think it'll eventually arrive. Public Mobile uses Canada Post for delivery and it commonly takes up to 3 weeks for delivery. If in a hurry, get one on Amazon for under $5 with fast delivery.

added...I guess it's been several weeks already hasn't it. Use the link provided above to start process of Customer Support.

Re: SIM card order

slusagm — Mon, 05 May 2025 23:12:44 GMT

Hold on, it only has been 5 days. Sim card order usually takes a week for most of us

Re: SIM card order

Chalupa_Batman — Mon, 05 May 2025 23:39:45 GMT

@MarshaKrouse wrote:
*Haven't received SIM card ordered March 30/25,
* How do I resolve this situation ?
* Is there a customer service phone number?

@slusagm wrote:
Hold on, it only has been 5 days. Sim card order usually takes a week for most of us

Ummm.... 5 days? It's May 5th today. A tad more than 5 days. Like... 36 days. 🙂

Re: SIM card order

slusagm — Mon, 05 May 2025 23:46:02 GMT

Oh Good catch @Chalupa_Batman

@MarshaKrouse I would check with PM and see what they offer you. They will likely say to send you another one. But ask them to let you buy locally and let them reimburse you the extra cost