topic Re: eSIM Activation in Get Support

eSIM Activation

mason11 — Mon, 05 May 2025 20:54:00 GMT

I’ve just purchased a PM plan with eSIM. I can log in to the app, where it prompts me to activate my eSIM. But here, after selecting a phone number, I get an error message. Why can’t I activate my eSIM? Thanks for any help!

Re: eSIM Activation

slusagm — Mon, 05 May 2025 20:59:47 GMT

with error at that step, you will need PM to help to resolve the issue. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM Activation

hTideGnow — Mon, 05 May 2025 21:02:13 GMT

hi @mason11

what phone do you have? did you allow the app to install the esim on your phone?

check Settings->Cellular or Sim Manager and see if the Public Mobile esim is there, enable it and try Reset All Networks

if not there, check if you received a Welcome email from Public Mobile. If there is one, there should be an esim QR code and you can scan and install manually.

if not, then ask PM support agent for assistance. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage