topic Re: My 3 Accounts in Get Support

My 3 Accounts

TEY2 — Mon, 05 May 2025 18:43:06 GMT

Hi, I am having trouble remembering the email addresses of 2 of the 3 accounts I have.
the public mobile numbers are

613-xxx-xxxx 709-5xx-xxxx

709-7xx-xxxx - this number I have no problem

i need the information because on one of them, I have to enter the new credit card information.

Edit by Dunkman: removed personal information

slusagm — Mon, 05 May 2025 18:33:22 GMT

remove your phone numbers. We are here just customers, not PM staff, and we have no access to your account.

you need to work with PM to get that sorted out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Mon, 05 May 2025 18:35:05 GMT

please remove the numbers, this is just a forum for customers. click the down arrow and select Edit Message and you can update your post

if you are unsure about the login email, try click Forgot Login

if that does not help, then ask PM support agent for help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sansan — Mon, 05 May 2025 18:36:59 GMT

All 3 accounts need to have separate email addresses, yes but you can use the same password for all 3 accounts. That's what I do.

Be sure to write them down or keep them in your phone calender once you get access for future.

TEY2 — Mon, 05 May 2025 19:17:16 GMT

I messaged them. Thankyou