topic Re: Login to account in Get Support

Login to account

Jayneo — Mon, 05 May 2025 17:50:45 GMT

I was trying to login to my account to update my payment method. Somehow, I got onto activate service and now I can’t get past that page to access my account. I’ve been a customer with public mobile for about 5 years. Always used the same email address. Been working on this for two days. Help!

Re: Login to account

slusagm — Mon, 05 May 2025 17:53:27 GMT

if you got that error, you will need PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login to account

hTideGnow — Mon, 05 May 2025 17:53:48 GMT

hi @Jayneo

the system was unable to find your My Account ffrom the email login. You can try using Incognito/private/secret mode on the browser and try using PM app,

if same, you will need to message PM support agent for help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login to account

Dunkman — Mon, 05 May 2025 17:53:53 GMT

@Jayneo

Known glitch in the last few months.

Maybe to use a different web browser, clear cache or incognito mode. Or you could try a different device to login or the app itself.

If that does not work, some customers had to contact CSA to gain access. Click on the orangish chat icon on the right lower corner of website and follow prompts to submit ticket.

Re: Login to account

eddieO — Mon, 05 May 2025 17:54:17 GMT

@Jayneo it sounds like an issue with your account. Try reaching out to a support agent and they should be able to fix your Eversafe account.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)