topic Re: CONFUSION in Get Support

CONFUSION

Aris — Tue, 04 Jan 2022 23:07:29 GMT

Hi I am a regular customer with automatic payment but today I received that my plan was not renewed because of non payment.

Can I please know what know what is going on?

Re: CONFUSION

imcphers — Mon, 07 Nov 2016 22:25:21 GMT

@Aris

You should edit your post and remove your phone #, this is a public forum.

When you log into your account - did a transaction take place?

Re: CONFUSION

bryanbreguet — Mon, 07 Nov 2016 22:25:31 GMT

Hi,

Please do NOT post your personal phone number here. Either tag (like I did here below) or Private Message the moderators here. I strongly suggest you edit your post.

@Shazia_K @Mary_M @Saray_O

Re: CONFUSION

birkykid — Mon, 07 Nov 2016 22:25:38 GMT

Hi, could it be an error with the credit card? Have you looked into all the possibilities?

Re: CONFUSION

CaNuCk07 — Mon, 07 Nov 2016 22:26:37 GMT

@Aris for privacy reasons be sure to remove your number from these posts.

Re: CONFUSION

Jafakin — Mon, 07 Nov 2016 22:32:18 GMT

Never post your number or personal information. I had this problem as well but was still able to use my phone. It might be a delay of the site. Mines went away the next day.

Re: CONFUSION

Luddite — Mon, 07 Nov 2016 22:33:47 GMT

Is your phone still working?

Re: CONFUSION

Aris — Mon, 07 Nov 2016 22:35:40 GMT

non my phone is suspended

Re: CONFUSION

Aris — Mon, 07 Nov 2016 22:38:51 GMT

I called the customer service but they couldn`t help me.

Re: CONFUSION

Aris — Mon, 07 Nov 2016 22:40:34 GMT

Who can really me in such a situation?

Re: CONFUSION

Aris — Mon, 07 Nov 2016 22:43:19 GMT

thanks

Re: CONFUSION

Aris — Mon, 07 Nov 2016 22:48:28 GMT

non

Re: CONFUSION

Luddite — Mon, 07 Nov 2016 22:49:23 GMT

Please log into your account:

1. On the first page can you see Account Status: Active

2. Click My Rewards: does it show you still owe some money

3. Click View Payment History: can you see an automatic top up

Also, check your credit card to see if a payment was taken.

You cannot call customer service unless you joined PM before Jan 27/15. Did you?

Don't give up. We will do our best to help you.

Re: CONFUSION

Mary_M — Thu, 10 Nov 2016 14:44:40 GMT

Hey @Aris

Everything on your account is active and functional 🙂 Please refer to my private message for more info.

Cheers,

Mary