topic Re: Could not activate cellular data network in Get Support

Could not activate cellular data network

Mei611 — Sun, 04 May 2025 23:32:39 GMT

I’m a new subscriber since May 1st (did not transfer from other lines). Whenever I try to use my data, it connects with 3G for a second then disconnect and the message in the subject pop up. My plan is 3GB of 4G speed, text and call works but just data doesn’t work.

I’m using eSIM, my account says it’s activated, and carrier restriction is unlocked.

Is there anything else I can do to activate my data? Any help is appreciated.

Thanks.

Re: Could not activate cellular data network

slusagm — Sun, 04 May 2025 23:37:38 GMT

what phone you have?

voice works or not?

first, make sure your old sim card is removed or your old esim is disabled. then go back and make sure Public Mobile sim is the only one active there and set as Primary. Then try Reset Network Settings after

Or if you need PM to help to check, open a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Could not activate cellular data network

Mei611 — Sun, 04 May 2025 23:48:16 GMT

My phone is iPhone SE 2nd gen. Voice works. My old SIM is removed. I have another SIM but it’s secondary.

Thanks for your help. I’ll contact them too.

Re: Could not activate cellular data network

slusagm — Mon, 05 May 2025 01:16:17 GMT

@Mei611 wrote:
My phone is iPhone SE 2nd gen. Voice works. My old SIM is removed. I have another SIM but it’s secondary.
Thanks for your help. I’ll contact them too.

@Mei611

your "another sim' is the PM sim? change it to Primary, then Reset Network Settings and it should then work

Re: Could not activate cellular data network

Mei611 — Mon, 05 May 2025 01:53:29 GMT

My another SIM is one I got in Japan under Povo. I’ll try resetting network settings.

Re: Could not activate cellular data network

slusagm — Mon, 05 May 2025 01:55:45 GMT

since it is an overseas sim, make sure no VPN setup on the VPN screen on the phone

Re: Could not activate cellular data network

Mei611 — Mon, 05 May 2025 02:07:49 GMT

I tired resetting network setting but it still says 3G and the same message.
I also deleted my vpn but nothing changed.

Re: Could not activate cellular data network

slusagm — Mon, 05 May 2025 02:12:35 GMT

@Mei611 what phone do you have?

after you deleted the VPN, make sure the PM sim is set as Primary, then Reset network settings

check the network mode, it should be automatic. If it does not connect, try changing network to 4G/LTE

Re: Could not activate cellular data network

Mei611 — Mon, 05 May 2025 02:17:52 GMT

I’ll try that way again thank you. I use iPhone SE 2nd gen. This won’t let me choose 4G there’s only 3G/LTE.

Re: Could not activate cellular data network

slusagm — Mon, 05 May 2025 02:20:28 GMT

@Mei611 LTE = 4G. So, choose LTE

Re: Could not activate cellular data network

Mei611 — Mon, 05 May 2025 02:33:48 GMT

i tried resetting again but nothing changed. Network selection is automatic and voice/data is LTE

Re: Could not activate cellular data network

computergeek541 — Mon, 05 May 2025 02:38:45 GMT

Re: Could not activate cellular data network

Mei611 — Mon, 05 May 2025 02:58:01 GMT

Just submitted a ticket.
Thank you so much for helping me through this.