topic Re: Transfert in Get Support

Transfert

Theo12 — Sun, 04 May 2025 20:49:05 GMT

Getting txt msg from my old supplier that says ever safe confirmation code for public mobile account is xxxxx what do I do with that number ?

Re: Transfert

hTideGnow — Sun, 04 May 2025 20:51:09 GMT

hi @Theo12

to confirm , are you porting into PM?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Transfert

BKNS27 — Sun, 04 May 2025 20:52:51 GMT

@Theo12

If you just decide to port your number over to PM. You will need to reply with YES confirming your are porting your number to PM.

If you didn’t request to port over then someone accidentally use your number to port over…then DON’T reply to the text. They might be trying to SIM swap your number from another carrier.

Re: Transfert

Theo12 — Sun, 04 May 2025 21:06:53 GMT

I was with Fonus mobile and they are sending a txt msg to port my number and it says

The Eversafe confirmatiom code for your Public mobile account is xxxxx and that it they are not asking any questions just giving me a code , dont know what to do with that code ?

Re: Transfert

hTideGnow — Sun, 04 May 2025 21:08:49 GMT

hi @Theo12

that is the code to login Eversafe, not a porting authorization text from Fonus

Fonus is a VoIP carrier, it might or might not send you a porting authorization text. But likely porting from Fonux, as well as other VoIP carriers, will take 3 to 7 days. I suggest you to call Fonus and ask if they receive a port request form Public Mobile and if you need to do anything to approve. Some VoIP carriers do not need any text approval, but call Fonus and ask and confirm

Re: Transfert

Theo12 — Mon, 05 May 2025 13:05:40 GMT

Sorry guys wrong info from me, yesterday, I am with Fonusmobile and trying to transfer my number to PM 48 hrs now and nothing so far, I ask Fonus yesterday what info they needed and their demands don’t match the info requires by PM and am trying to reach a real person at PM support but no success all I get is = it in progress = dont know what to do now?

Re: Transfert

softech — Mon, 05 May 2025 13:35:19 GMT

@Theo12

@hTideGnow has already sent you a number to the porting support yesterday, have you try calling them? I will send the number again to your community inbox. Call them and they can advise

Re: Transfert

Theo12 — Mon, 12 May 2025 08:46:08 GMT

For some reason porting form Fonus mobile was more difficult than expected but it’s done now, thanks for everyone support, have a great day😀