topic Re: Calls to Pakistan in Get Support

Calls to Pakistan

DulvyR — Sun, 04 May 2025 16:55:08 GMT

I recently upgraded to a plan in which I get 500 minutes every month to call Pakistan. Before this I had an add on for $15.00 for 750 minutes (no expiry)

I have noticed now that after upgrading, whenever I call a Pakistani cell number, the system says that it is turned off. Called many times, different numbers, but same answer. Then I have a Raza calling card app on my phone too, used it as soon as I was told repeatedly that the number was turned off, got through the first time.

is there a problem with the PM network connectivity to Pakistan? Because I have tried lots of times now and as soon as I get a power off message, I dial through Raza and get to talk to that person.

Re: Calls to Pakistan

hTideGnow — Sun, 04 May 2025 16:58:12 GMT

hi @DulvyR

it should work. How you make the call?

To call Pakistan from Canada, dial 011 + 92 + area code + local number

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Calls to Pakistan

DulvyR — Sun, 04 May 2025 17:01:47 GMT

I have saved all the numbers in the exact format that you mentioned. Never had any problem before when I was using the add on for $15.00 but when I upgraded to the new package, it has started giving me these power off messages and they are in the network automated voice and language from Jazz, Ufone and Warid, not from the Canadian networks.

Re: Calls to Pakistan

Chalupa_Batman — Sun, 04 May 2025 17:15:19 GMT

@DulvyR wrote:
I have saved all the numbers in the exact format that you mentioned. Never had any problem before when I was using the add on for $15.00 but when I upgraded to the new package, it has started giving me these power off messages and they are in the network automated voice and language from Jazz, Ufone and Warid, not from the Canadian networks.

Hello @DulvyR

This is a long shot but worth a try. Go into your settings, find Network Settings. Reset your network settings and reboot your phone. If this doesn't work, it seems Public Mobile needs to reset them on their end to resolve this. You can create a ticket down below.

One thing I'd like to mention, are you 100% sure the package plan you purchased has Pakistan calling?

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Calls to Pakistan

Dunkman — Sun, 04 May 2025 17:19:41 GMT

@DulvyR wrote:
I have saved all the numbers in the exact format that you mentioned. Never had any problem before when I was using the add on for $15.00 but when I upgraded to the new package, it has started giving me these power off messages and they are in the network automated voice and language from Jazz, Ufone and Warid, not from the Canadian networks.

@DulvyR

Interesting. Are you able to call Pakistan landlines?

Maybe try to reboot your phone if not tried already.

Then a network reset of your phone (note: this will erase any saved Wifi passwords)

If that does not work, need to contact CSA for further help.

Re: Calls to Pakistan

hairbag1 — Sun, 04 May 2025 17:40:04 GMT

@DulvyR

do you still have add-on minutes available in your account ? I wonder if there could be a conflict with add-on vs 500 minute plan minutes. Either way...only Customer Support can help you as previous suggestions have directed. Please let us know when this gets resolved.

Re: Calls to Pakistan

DulvyR — Sun, 04 May 2025 17:49:08 GMT

No the add on finished before I switched over to this package.
it is the same thing if calling land lines or cell numbers.

The package I purchased has 500 minutes every month for Pakistan and India.

Re: Calls to Pakistan

hTideGnow — Sun, 04 May 2025 17:55:56 GMT

hi @DulvyR you will get that back. Just submit ticket using the link I provided above