topic Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile in Get Support

In US for sometime and no Service with Chatr I want to switch to Public Mobile

Igoresha — Sun, 04 May 2025 17:01:09 GMT

I am a long time customer of Mibilicity -> Chatr . Before they provided some free roaming time when you are in US. I recently moved to US for some time , and at this point there is no roaming. I can't get calls , give calls, sent msg. The only thing I can do is to to get text msgs. Chatr dasn't have call support and they website is primitive.

My question , how in this situation can I switch to Public Mobiles, if I can't even get SIM card( because I am in US now). I am using Samsung Galaxy Note 10+ so may be eSIM could be an option.

Thank you.

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

hTideGnow — Sun, 04 May 2025 14:30:37 GMT

hi @Igoresha

yes, PM support esim and you can activate with esim. But, from what I know, Note 10 does not have esim. Please check. Or you can order physical sim from Amazon and ask to ship to where you are now

but is voice a concern? PM is a bit picky with VoLTE and Note 10+ is not on PM's VoLTE whitelist:
https://www.publicmobile.ca/en/on/get-help/articles/volte

In Canada, that is not a concern as you can use 3G for voice. But since US does not have 3G network, it might be problematic with voice calls. If you only care about mobile data, or you willing to use VoIP app like TextNow or app like Whatsapp for voice, then it is ok

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

hairbag1 — Sun, 04 May 2025 14:32:57 GMT

@Igoresha

these are the only Samsung cells that are on the Public Mobile whitelist of VoLTE enabled phones....

Samsung S23 (AVK2 & above)
Samsung S22/S22+/S22 Ultra (CWAI & above)
Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)
Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)
Samsung Galaxy Z Flip 5G (HWB1 & above)
Samsung Galaxy Z Fold2 5G (JWB5 & above)
Samsung Note20 5G/Ultra 5G (HWB3& above)
Samsung A53 5G (CWB4 & above)
Samsung S21 FE 5G (EWB3 & above)

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

Meow — Sun, 04 May 2025 15:07:18 GMT

Only way to get PM service in while in USA is to get eSIM if your phone supports it.

Be aware that not all PM customers are satisfied with PM service in USA. Read Community forum to make final decision.

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

Igoresha — Sun, 04 May 2025 15:14:59 GMT

By the way , is the phone number is passed to PM as well it this situation? I've been having it for 30 years, and don't want to lose it in no sercumstances. From what I see in the forum some people loose they number by changing to PM.

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

Igoresha — Sun, 04 May 2025 15:17:11 GMT

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

hairbag1 — Sun, 04 May 2025 15:33:46 GMT

@Igoresha

@Igoresha wrote:
By the way , is the phone number is passed to PM as well it this situation? I've been having it for 30 years, and don't want to lose it in no sercumstances. From what I see in the forum some people loose they number by changing to PM.

you English is ~~atrocious~~ hard for me to understand...but...in answer to what I think is your question. You can port most Cdn numbers to your new Public Mobile account. You'll be given opportunity to initiate port during the activation process. You can port or take a number number, then port later if you want. Your old network account must be active in order to port successfully.

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

Dunkman — Sun, 04 May 2025 15:45:41 GMT

@Igoresha

Most customers are able to port their numbers to Public mobile.

It is trickier to activate and port while you are in the United States though. You will need to respond to the port request text from Chatr. If you are unable to text by "yes" to Chatr, the port will not be completed. Much easer to do these things while in Canada.

As mentioned, you will likely need to get a newer phone if you want voice services with PM while in the United States. Your Samsung phone is older and not VoLTE compatible. Also, your phone does not accept eSIMs from the specs that I just checked.

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/subscribing

https://www.publicmobile.ca/en/get-help/articles/volte

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

BKNS27 — Sun, 04 May 2025 15:57:07 GMT

@Igoresha

Another option is to purchase a TextNow SIM card and port your number over.

Have a look at their options for plans but you will have an issue with replying to the confirmation text from Chatr while you are in the USA.

Re: In US for sometime and no Service with Chatr I want to switch to Public Mobile

Igoresha — Sun, 04 May 2025 19:00:48 GMT

Thank you.