topic No Data after plan switch!? in Get Support

No Data after plan switch!?

Elysiaparker — Sun, 04 May 2025 06:56:22 GMT

I just switched plans to the can-us-mex plan with data. After the plan switch date- I can no longer access any data (internet/wifi Al working great. I've tried resetting the APNs, and following the APNs settings online for my phone type (OnePlus 7T) and Carrier (Public Mobile) but no success yet. Any suggestions of how to fix this problem? Thanks!!

Re: No Data after plan switch!?

Techfish — Sun, 04 May 2025 05:33:39 GMT

If all you did was a plan change, that's unusual.

I would recommend contacting a support agent by ticket or private message (to CS_Agent, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437) and they could check or refresh things on their end.

Re: No Data after plan switch!?

computergeek541 — Sun, 04 May 2025 06:59:01 GMT

@Techfish wrote:
If all you did was a plan change, that's unusual.
I would recommend contacting a support agent by ticket or private message (to CS_Agent, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437) and they could check or refresh things on their end.

This customers needs to be using that chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open this tickets. The only time that customers should be sending a direct private message to CS_Agent would be in cases of not being able to log into the self serve account. It's not a choice of one or the other.