topic Re: Esim transfer in Get Support

Esim transfer

RR05 — Sun, 04 May 2025 07:01:54 GMT

Hi,

I recently activated an account for my wife and chose to use esim. Unfortunately, I activated it in my phone instead of hers. I read the forum and that I should buy an esim using her phone and pay $5 + tax inorder to transfer to her phone. Is there a way to get credited for $5 for an honest mistake?

Re: Esim transfer

Techfish — Sun, 04 May 2025 03:38:21 GMT

You could try contacting an agent by ticket or private message (CS_Agent) and see if they could do anything about it.

Re: Esim transfer

Sansan — Sun, 04 May 2025 03:40:23 GMT

You cannot transfer eSIM from one phone to the other. You must download the Public Mobile App to the phone that requires it and purchase the eSIM that way.

Public mobile doesnt normally give refunds but you can ask and reference your honest mistake.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Esim transfer

hTideGnow — Sun, 04 May 2025 03:47:47 GMT

hi @RR05 yes, PM will reimburse eSIM charge in such case

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim transfer

Camera4617 — Sun, 04 May 2025 15:17:33 GMT

You might be able to transfer it for free and you can try if it works, if not then you can ask agent.
1. Install Public Mobile App on your wife's phone
2. Login with her credentials (I hope that's what you did on your phone)
3. Go to Account - Change your sim card and purchase eSim
4. At this point you'll see if you are charged or not.

In the past, once I was charged, once I wasn't for the same thing..