topic Re: Money back in Get Support

Money back

Leroy97 — Sun, 04 May 2025 02:18:20 GMT

How can I get my money back because I wasn’t able to keep my number?

Re: Money back

hairbag1 — Sun, 04 May 2025 02:20:20 GMT

Public Mobile is reluctant to grant refunds, as a rule. You can use this link to message Customer Support to see what they can do.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Money back

hTideGnow — Sun, 04 May 2025 02:20:18 GMT

hi @Leroy97

many numbers can be ported here, check with PM support agent and see if the number can be ported first. If not, then ask for refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Money back

slusagm — Sun, 04 May 2025 02:20:55 GMT

is the number still active with another provider?

what is the area code and the next 3 digits?

Re: Money back

Leroy97 — Sun, 04 May 2025 02:53:34 GMT

Yes it is but it’s not possible to transfer apparently . 807-271

Re: Money back

slusagm — Sun, 04 May 2025 02:56:17 GMT

yes, turn out 807-271 cannot be transferred to any Telus owned providers. You will have to stick with Rogers or Bell or Shaw

Re: Money back

Leroy97 — Sun, 04 May 2025 02:57:32 GMT

How do I get my money back . Kinda silly

Re: Money back

slusagm — Sun, 04 May 2025 02:59:53 GMT

@Leroy97 wrote:
How do I get my money back . Kinda silly

@Leroy97 it is not silly, it just limitation. There are some numbers you cannot move to Telus, but also other numbers cannot be moved to Rogers or so

For refund, you need to ask PM for that. Since the number cannot be ported , they will usually agree to proceed refund. Please check with PM directly.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Money back

Leroy97 — Sun, 04 May 2025 03:02:20 GMT

Appreciate it thanks

Re: Money back

Leroy97 — Sun, 04 May 2025 15:39:03 GMT

I was able to get agent to refund amount. Thanks for help . Awhile ago they didn’t want to do it but said they would now .