topic Credit card in Get Support

Credit card

Jenniferross84 — Sat, 03 May 2025 22:36:26 GMT

~~says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan.~~

Re: Credit card

hairbag1 — Sat, 03 May 2025 22:45:38 GMT

@Jenniferross84 wrote:
~~says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan.~~

Everything is struck through...does that mean you no long have a prob ?

Re: Credit card

Chalupa_Batman — Sat, 03 May 2025 22:45:45 GMT

@Jenniferross84 wrote:
~~says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan.~~

Hello @Jenniferross84

The app is known to have cache issues. If it's an Android phone, then go to the app settings and clear the cache first then clear the data then reboot the phone. Then log in and try again. If it's an iPhone, delete the app, reboot, redownload the app and try again.

Re: Credit card

hTideGnow — Sat, 03 May 2025 22:55:55 GMT

hi @Jenniferross84 there was showing on app? did you try using browser?

please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage