topic Re: Help I need to speak to a customer service representative please in Get Support

Help I need to speak to a customer service representative please

Chantelle204 — Sat, 03 May 2025 21:40:59 GMT

I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using. Can someone please contact me regarding get this refunded. Thank you

Re: Help I need to speak to a customer service representative please

Chalupa_Batman — Sat, 03 May 2025 21:48:51 GMT

@Chantelle204 wrote:
I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using. Can someone please contact me regarding get this refunded. Thank you

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Help I need to speak to a customer service representative please

hTideGnow — Sat, 03 May 2025 21:47:36 GMT

hi @Chantelle204 PM is a prepaid carrier and usually do not provide refund. How you cancelled? did you try to turn off Autopay and turn off too late? or you ported your line?

Re: Help I need to speak to a customer service representative please

Chantelle204 — Sat, 03 May 2025 22:00:13 GMT

The chat bot just takes me in circles, and I don't have an account to log into anymore since I cancelled my subscription

Other mobile services, as well as home internet services that are paid at the beginning of the cycle, which a lot are, I have cancelled half way through the billing cycle and the company will refund the rest of the month because it has not been used,

Re: Help I need to speak to a customer service representative please

Chantelle204 — Sat, 03 May 2025 22:01:04 GMT

If I could just be contacted by a customer service representative via inbox that would be much appreciated, thanks so much!

Re: Help I need to speak to a customer service representative please

hTideGnow — Sat, 03 May 2025 22:01:55 GMT

hi @Chantelle204 Other services are usually postpaid but PM is prepaid

you can try message support but the answer would be same

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help I need to speak to a customer service representative please

hairbag1 — Sat, 03 May 2025 22:11:54 GMT

@Chantelle204 wrote:
If I could just be contacted by a customer service representative via inbox that would be much appreciated, thanks so much!

Customer Service Reps don't usually hang around in the Forum. YOU must contact them using that quick-link supplied above.