topic Re: phone number on wrong phone in Get Support

phone number on wrong phone

Rilynn — Sat, 03 May 2025 20:09:33 GMT

When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone

Re: phone number on wrong phone

Chalupa_Batman — Sat, 03 May 2025 20:23:42 GMT

@Rilynn wrote:
When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone

Hey @Rilynn

Just so we understand, you signed up for PM but on the wrong phone? Sorry, gonna need a bit more to go on here.

Re: phone number on wrong phone

hTideGnow — Sat, 03 May 2025 20:28:24 GMT

hi @Rilynn there is a chance you need to get a physical sim card first and change back to eSIM later

but check with PM support agent first

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: phone number on wrong phone

Phil_Adelphus — Sat, 03 May 2025 20:29:40 GMT

@Rilynn If I understand the problem correctly - you can't transfer an esim from one phone to another on Public Mobile. You need to download the PM app on the "right" phone, log in to your account and then purchase a new esim. If you already have an esim there should be no charge for the new one.