topic Re: Old PM SIM card in new phone, can’t call in Get Support

Old PM SIM card in new phone, can’t call

BPD — Sat, 03 May 2025 16:19:12 GMT

I put PM SIM card from old iPhone 8 to newly setup iPhone 13. Can’t complete a phone call because PM thinks / says I don’t have available minutes, which is not the case. I have a paid up monthly plan of 15Gb and ULCW calling (unlimited Canada wide calling). What can I do to fix this situation?

Re: Old PM SIM card in new phone, can’t call

Chalupa_Batman — Sat, 03 May 2025 16:22:01 GMT

@BPD wrote:
I put PM SIM card from old iPhone 8 to newly setup iPhone 13. Can’t complete a phone call because PM thinks / says I don’t have available minutes, which is not the case. I have a paid up monthly plan of 15Gb and ULCW calling (unlimited Canada wide calling). What can I do to fix this situation?

Hello @BPD

One, try rebooting the new phone. Two, go into your settings, find Network Settings, refresh Network Settings and then reboot. You should be OK then.

If you're still having troubles, you can create a ticket and find out why you keep getting that error.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

EDIT: Question, where did you get the iPhone 13? Is it a Canadian version or overseas version?

Re: Old PM SIM card in new phone, can’t call

hTideGnow — Sat, 03 May 2025 16:50:09 GMT

hi @BPD can you confirm if data works and if you can receive calls?

can you test you sim back in the old phone?

try Reboot your new phone with the PM sim and try Reset Network Settings after

Re: Old PM SIM card in new phone, can’t call

BPD — Sat, 03 May 2025 18:05:56 GMT

Thank you. That worked.