topic Re: incoming call and text in Get Support

incoming call and text

oliveyuen — Sun, 04 May 2025 07:21:30 GMT

I cannot receive incoming call and text message

Re: incoming call and text

Chalupa_Batman — Sat, 03 May 2025 16:29:04 GMT

@oliveyuen wrote:
I cannot receive incoming call and text message

Have you tried rebooting your phone? Have you dialled 611 to see if you're paid up? Logged into your account to see if your invoice was paid? What phone are you using? Did you just sign up or long term customer. Any info you share can help other members like you help you.

Re: incoming call and text

hairbag1 — Sat, 03 May 2025 16:29:34 GMT

@oliveyuen

did this just start happening or have you recently ported your number to your new Public Mobile account ?

Re: incoming call and text

oliveyuen — Sat, 03 May 2025 16:31:50 GMT

I using iPhone 16, reboot 3 times already, cannot received the text message won't able to login the apps

Re: incoming call and text

oliveyuen — Sat, 03 May 2025 16:34:09 GMT

outbound call only , no incoming call and text, if someone call me will direct to voicemail.

thanks

Re: incoming call and text

Chalupa_Batman — Sat, 03 May 2025 16:37:05 GMT

@oliveyuen wrote:
outbound call only , no incoming call and text, if someone call me will direct to voicemail.
thanks

You may want to go into your settings and make sure "unknown callers" isn't turned on. That's a feature with iPhone and most recent updates can affect incoming calls.

Re: incoming call and text

Dunkman — Sat, 03 May 2025 16:44:59 GMT

@oliveyuen

Are you a new customer? Did you just port over your number from another mobile carrier?

Re: incoming call and text

hTideGnow — Sat, 03 May 2025 16:47:44 GMT

hi @oliveyuen

are you new customer who just requested porting your number into PM?

if porting involved , did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call