topic Re: Text messages in Get Support

Text messages

sharms — Fri, 25 Apr 2025 22:07:48 GMT

When I text to an Android phone it is not received by them. I can receive a text from them but they do not receive my response.

Re: Text messages

slusagm — Fri, 25 Apr 2025 15:59:52 GMT

are you using iPhone?

new account with PM, you just joined?

Assuming you are using iPhone , disable Send as SMS for 5 mins and reboot phone and enable it again

to toggle Send as SMS, go to Settings->Messages

Re: Text messages

sharms — Fri, 25 Apr 2025 16:10:45 GMT

Yes it is a new account and I am using an IPhone. Thanks for your response I am trying it now.

Re: Text messages

hTideGnow — Fri, 25 Apr 2025 16:14:31 GMT

hi @sharms

data works? incoming and outgoing calls both work?

it is not unusual that data and voice both work but hiccup with text/sms. In such case, you will need to have PM support agent to refresh the settings on the server. If that is the case, you will need to  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Text messages

Phil_Adelphus — Fri, 25 Apr 2025 16:24:41 GMT

@sharms Go to Settings - Messages - Send & Receive and make sure your phone number is checked and not just email address.

Re: Text messages

sharms — Fri, 25 Apr 2025 16:38:12 GMT

Thank you for the help. I removed my physical SIM from my recent carrier and it cleared everything up for me!

Re: Text messages

sharms — Sat, 03 May 2025 14:55:03 GMT

Thank you for the help. I removed my physical SIM from my recent carrier and it cleared everything up for me!

Re: Text messages

computergeek541 — Sat, 03 May 2025 14:55:59 GMT