topic Re: Lost phone and forgotten email password in Get Support

Lost phone and forgotten email password

Tree_sap — Sat, 03 May 2025 03:31:08 GMT

I lost my iphone this last weekend and I have locked my phone so it’s useless to anyone else. I’ve purchased another iphone and have a temporary phone number with Koodo till my new SIM card from public comes in the mail. The problem in addition to all of this is that I can’t remember my email password which means that I can’t log into anything it seems, including my appleID because everything requires a secondary verification. I can’t log in to my email, the App Store, my AppleID, my bank, nothing without either my old phone number or my email password in yahoo. Even when I try to do password recovery in my yahoo mail it requires either a text message or what’s app which is connected to my phone number too. It’s like I’ve been totally cut off and I have been struggling all week trying to keep trying different passwords every day till it locks me out for 24 hrs. It’s so frustrating. Any help would be welcome if someone has gone through this or if public mobile staff can help me get my phone number back this would help with my 2 step verification in recovering my life. Thank you.

Re: Lost phone and forgotten email password

Tree_sap — Sat, 03 May 2025 03:34:49 GMT

The email I’m using on this community is one I created just for this purpose to hopefully get some answers. Thank you again.

Re: Lost phone and forgotten email password

hairbag1 — Sat, 03 May 2025 03:36:39 GMT

@Tree_sap

sounds like a hot mess alright. You'll need Customer Support to help you with that. Use the link and they'll help you...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phone and forgotten email password

hTideGnow — Sat, 03 May 2025 03:36:52 GMT

hi @Tree_sap

you will need to ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost phone and forgotten email password

Tree_sap — Sat, 03 May 2025 03:39:13 GMT

Thank you. I will try that. Yes it’s so awful. I wouldn’t wish this on anyone.

Re: Lost phone and forgotten email password

Rastin — Sat, 03 May 2025 03:43:02 GMT

You will have to contact PM. Give them all the info you have and convenience them that the number belongs to you. They can't help with the email but probably could add a new one to your account. Also order a sim from Amazon it's much faster then getting one from PM but will cost $5

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost phone and forgotten email password

Rastin — Sat, 03 May 2025 03:47:05 GMT

Also pm won't respond till tomorrow as I believe there hours are something like 8am to 10pm est.

Re: Lost phone and forgotten email password

cellphoneuser1 — Sat, 03 May 2025 03:58:39 GMT

@Rastin wrote:
Also pm won't respond till tomorrow as I believe there hours are something like 8am to 10pm est.

Public Mobile's help page says 9am to 10pm EST, but I think that they mean 9am to 10pm ET as the east is on EDT now.