topic How do i complete activation with unlock data usage in Get Support

How do i complete activation with unlock data usage

Pkkreangkrai — Sat, 03 May 2025 06:12:25 GMT

Above

Re: How do i complete activation with unlock data usage

slusagm — Fri, 02 May 2025 23:02:31 GMT

sorry, what you meant by unlock data usage? you have done the activation but data does not work?

did you try Reset Network Settings? or test your sim using another phone?

Re: How do i complete activation with unlock data usage

hTideGnow — Fri, 02 May 2025 23:04:25 GMT

hi @Pkkreangkrai

did you use the Public Mobile App to complete the activation?

and did you activate esim or physical sim card? did you request porting? Usually if you have porting, do not put in PM sim card yet. Leave the old sim card in the phone and wait for your old carrier to send you the porting authorization text and reply Yes. After you replied yet, you can then remove the old sim and insert PM sim after around an hour and test inbound and outbound calls

Re: How do i complete activation with unlock data usage

Chalupa_Batman — Fri, 02 May 2025 23:05:16 GMT

@Pkkreangkrai wrote:
Above

To complete your activation, you need to be on WiFi and download the Public Mobile app either from the Android Play store or the Apple store. Then sign in and continue the process. Use the same email and password.

Re: How do i complete activation with unlock data usage

Pkkreangkrai — Fri, 02 May 2025 23:34:07 GMT

I cant log in

Re: How do i complete activation with unlock data usage

slusagm — Fri, 02 May 2025 23:35:16 GMT

@Pkkreangkrai

so, you cannot login the app to complete the activation? You will need PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage