Account not activated

CrustyI — Fri, 02 May 2025 21:53:44 GMT

Just setup my account and picked a phone number and the last step to activate account seems to be sending me SMS on a number which is not quite set up yet.

How do I get out of this bottom less pit or the catch 22 scenario

Re: Account not activated

Chalupa_Batman — Fri, 02 May 2025 22:02:35 GMT

@CrustyI wrote:
Just setup my account and picked a phone number and the last step to activate account seems to be sending me SMS on a number which is not quite set up yet.
How do I get out of this bottom less pit or the catch 22 scenario

Hi @CrustyI

There should be something there that says... "Didn't Get Code?" and if you click on it, it should give you an option to send to email. If that option isn't there, then please create a ticket.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Account not activated

CrustyI — Fri, 02 May 2025 22:27:57 GMT

The phone was probably hung up in some weird state ... I simply put into plane mode and then off the plane mode and texts started flowing ... All hooked up now ... Cheers

topic Re: Account not activated in Get Support

Account not activated

Re: Account not activated

Re: Account not activated