topic Re: No data access in Get Support

No data access

Julia_yuen — Fri, 02 May 2025 09:58:16 GMT

I have changed my subscription plan and it shows in my account it started today already but I still have no data access

Kiki_w — Thu, 01 May 2025 19:48:54 GMT

When this happened to me I had to restart my phone for data to work. It was weird.

Super-Data — Fri, 02 May 2025 17:19:36 GMT

Having this same issue and restarting my device didn’t do anything. I’ve also tried turning airplane mode on/off but no luck.

hTideGnow — Fri, 02 May 2025 17:21:05 GMT

try Reset Network Settings on your phone. And check you didn't enable any data limit

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage