topic Re: My e sim is stuck on SOS in Get Support

My e sim is stuck on SOS

Gg2002 — Fri, 02 May 2025 07:27:34 GMT

Had public mobile e sim for a while I installed holafly e sim for a vacation and didn’t turn my public mobile e sim off now my public mobile e sim is showing SOS. Please help urgently, I’ve tried resetting network settings, restarting phone but nothing is happening at all

Re: My e sim is stuck on SOS

hairbag1 — Fri, 02 May 2025 07:51:14 GMT

@Gg2002

what make / model is your cell ? Your Public Mobile e-sim is set to Primary in settings...right ?

Re: My e sim is stuck on SOS

BKNS27 — Fri, 02 May 2025 08:45:20 GMT

@Gg2002

Delete the halofly eSIM then reboot your phone by powering off then back on.

Re: My e sim is stuck on SOS

softech — Fri, 02 May 2025 11:34:21 GMT

@Gg2002 delete the holafly esim. Go to the VPN screen and delete the VPN profile, if any

Then Reboot that phone, go back and make sure PM sim is the only one there and enabled or 'Turn on this line' is on and PM sim is set as enabled.

Last, Reset Network Settings on the phone