topic Re: How do I get a refund? in Get Support

How do I get a refund?

Radovan — Fri, 02 May 2025 09:48:31 GMT

I selected the eSIM option by mistake.
I have a SIM card from last year that I cannot activate. I do not want an eSIM I’m paying for a service that I don’t want set up in that fashion. I’ve unsubscribed how do I get my money back?

Re: How do I get a refund?

slusagm — Fri, 02 May 2025 01:35:52 GMT

you cannot use old sim card. You have to get a new one. But the PM sim from Telus or Koodo or Amazon

then open a ticket with PM and ask them to change to physical sim and provide them with the new sim card number

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I get a refund?

Chalupa_Batman — Fri, 02 May 2025 01:42:26 GMT

@Radovan wrote:
I selected the eSIM option by mistake.
I have a SIM card from last year that I cannot activate. I do not want an eSIM I’m paying for a service that I don’t want set up in that fashion. I’ve unsubscribed how do I get my money back?

Hey @Radovan

If you haven't started the service yet you are permitted to a refund. However, if you wanted to try it, here's how to purchase a SIM card faster and then reach out to a CS Agent with the new SIM number to get it going.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.