topic Re: Wrong future billing amount in Get Support

Wrong future billing amount

HarryM — Thu, 01 May 2025 22:30:50 GMT

My normal 90 day billing is $126 but the web site shows my next billing will be $186. I have not changed my plan.

Re: Wrong future billing amount

Chalupa_Batman — Thu, 01 May 2025 22:37:16 GMT

@HarryM wrote:
My normal 90 day billing is $126 but the web site shows my next billing will be $186. I have not changed my plan.

Hey @HarryM

This might be a glitch. We've heard of this before. You should reach out to a CS Agent to fix it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Wrong future billing amount

HarryM — Thu, 01 May 2025 22:42:40 GMT

The chat bot is only for general help. I can't ask for help with my specific issue.

Re: Wrong future billing amount

hairbag1 — Thu, 01 May 2025 22:46:41 GMT

@HarryM

try this link to message Customer Support if you don't get satisfaction using the ~~shatbot~~ chatbot.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong future billing amount

computergeek541 — Fri, 02 May 2025 09:42:48 GMT

@HarryM wrote:
My normal 90 day billing is $126 but the web site shows my next billing will be $186. I have not changed my plan.

The 90-day plans were once advertised as including a bundle discount if subscribing to services that include more than one of calling, text messaging, and data. The $186 price is just the price before the bundle discounts. There's no need to be concerned about this and there's no need to contact a Public Mobile customer support agent.