topic Re: No data access in Get Support

Re: No data access

chadwiccck — Thu, 01 May 2025 22:09:04 GMT

I have the same issue. Changed my plan on renewal, and now I have no service. Restarted my phone, ejected SIM, reset network settings, and nothing has worked. Hopefully they are helpful and can resolve these issues.

Re: No data access

slusagm — Thu, 01 May 2025 22:11:46 GMT

common problem now. If restarted phone didn't help, you will need PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No data access

hTideGnow — Thu, 01 May 2025 22:13:59 GMT

hi @chadwiccck

since you already tried the usual things and still unable to get data back, just more thing to check, make sure there is no data limit set

And ask PM support agent to help. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage