Number recovery

Eniasss — Thu, 01 May 2025 19:05:58 GMT

I lost my phone and I need to retrieve my old number so I can access all my other accounts can a representative please get back to me ASAP.

Re: Number recovery

softech — Thu, 01 May 2025 19:11:03 GMT

@Eniasss

when you lost you phone?

If you have been using PM service and just lost your phone, you can get a new PM sim card and ask PM support to help to update to the new sim card number and you can then resume service.

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

after you got the card, private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

If you have lost your phone for sometime and the service was suspended for over 90 days, the account would have been closed and the number would be gone back to the provider which owns the number originally. You can try to message support agent using the above link and see if anything they can do

topic Re: Number recovery in Get Support

Number recovery

Re: Number recovery