topic Re: Account disappeared? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-disappeared/m-p/1333260#M916144 <P>Each accounts are separate and cannot use same email. You could clear the app cache and log out and back in to see if information will be separated again.</P><P>If not you will need Public Mobile's agents help to sort it out.</P><P>If the chatbot also doesn't work to create the ticket,&nbsp; you can click the link below to reach them.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 01 May 2025 17:47:25 GMT TheSterlinger 2025-05-01T17:47:25Z Account disappeared? https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-disappeared/m-p/1333256#M916140 <P>My husband and I had separate accounts and then the app updated and for some reason our accounts meshed. I think because we were using the same email to login. Now he's trying to port out and the account number isn't his, it's mine. How can I resolve this?</P> Thu, 01 May 2025 17:39:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-disappeared/m-p/1333256#M916140 Ecave 2025-05-01T17:39:46Z Re: Account disappeared? https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-disappeared/m-p/1333260#M916144 <P>Each accounts are separate and cannot use same email. You could clear the app cache and log out and back in to see if information will be separated again.</P><P>If not you will need Public Mobile's agents help to sort it out.</P><P>If the chatbot also doesn't work to create the ticket,&nbsp; you can click the link below to reach them.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 01 May 2025 17:47:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-disappeared/m-p/1333260#M916144 TheSterlinger 2025-05-01T17:47:25Z