topic Re: Can't downgrade account in Get Support

Can't downgrade account

FamilyPlan — Thu, 01 May 2025 16:23:25 GMT

I have an account where I'm unable to downgrade it to a smaller plan. Is there a reason why I can't select a smaller plan? I'm logging in from the web and I can see the smaller plans if I don't log in but I can't see it when I try to "change subscription".

Re: Can't downgrade account

hTideGnow — Thu, 01 May 2025 16:25:17 GMT

hi @FamilyPlan

PM is only offering selected plans for you to change to based on your current profile. Downgrade is not totally impossible but it depends

So, you can only change to plans available on your My Account's Change Subscription. You can ask PM support but we got reported back that support can't override too

Re: Can't downgrade account

TheSterlinger — Thu, 01 May 2025 16:32:58 GMT

Yes, that's correct. Bait and tease. Those plans on the shop page is for new customers only.

Existing members can only change to plans they see when they sign in and usually they are more money. But it's not impossible. They also send offers by text from time to time, so watch out for them.

This has been the way of this company for a few months now regrettably.

Re: Can't downgrade account

FamilyPlan — Thu, 01 May 2025 16:26:16 GMT

Sounds like unethical practices to me. Maybe it's time to switch to Fizz.

Re: Can't downgrade account

SKSuh — Thu, 01 May 2025 16:29:11 GMT

From personal experience it is indeed possible to downgrade — you have to regularly check which subscription options have been made available for you. My plan has gone from $39 to $27 over the past two cycles as I do not use that much data

Re: Can't downgrade account

hTideGnow — Thu, 01 May 2025 16:29:36 GMT

HI @FamilyPlan

I wouldn't say unethical. Many carriers not allowing people to change to any plans they want anyway.

Re: Can't downgrade account

Bcranger — Thu, 01 May 2025 17:30:16 GMT

Yesterday I noticed for the very first time it would allow a downgrade if I chose .Maybe the admin is listening. After all it only makes sense to support the loyalty of their subscribers.