topic Re: No internet in Get Support

No internet

lawless_pumpkin — Tue, 04 Jan 2022 23:07:19 GMT

i just ported my fido number to PM. Incoming and outgoing calls are working fine but data (either 3G/LTE) is not working. Instead of receiving a message from PM, I received a message from Koodo saying that the transfer was successful. I also tried to reset the network setting and it doesnt work. Anyone having the same problem ?

P.S. I already pm Shazia and Mary, didn't get any reply from them .

Re: No internet

NDesai — Mon, 07 Nov 2016 19:28:04 GMT

Check your APN settings.

Re: No internet

lawless_pumpkin — Mon, 07 Nov 2016 19:32:53 GMT

i just checked the apn is isp.mb.com, i am using iphone 6

Re: No internet

RogersSux — Mon, 07 Nov 2016 19:34:10 GMT

Hi there,

Try this link (make sure you follow the steps for your type of phone): http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

If not, reply back

Re: No internet

RogersSux — Mon, 07 Nov 2016 19:35:13 GMT

Try these... get rid of the i before isp.mb.com

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Re: No internet

gojeffgo — Mon, 07 Nov 2016 20:41:50 GMT

sp.mb.com not isp.mb.com

Re: No internet

Luddite — Mon, 07 Nov 2016 20:47:09 GMT

Tell us the make/model of your phone for more specific help. Since calling works it's almost certainly a phone set up.

Two mundane things to confirm:

- cellular data is turn on, and

- confirm data os included in your plan by checking your account.