topic No phone number in Get Support

No phone number

Zwi — Thu, 01 May 2025 15:29:16 GMT

My phone number did not transport from Roger’s. Nothing working

Re: No phone number

TheSterlinger — Thu, 01 May 2025 13:31:14 GMT

So you ported your number? Did you reply to the SMS from Roger's yes within the 90 minutes time frame? Is your Roger's SIM still working? Can you make calls from Roger's?

Re: No phone number

Zwi — Thu, 01 May 2025 13:38:16 GMT

I can still make calls from Roger’s. Roger’s is a physical sim and Public is e sim

Re: No phone number

CSA_PM — Thu, 01 May 2025 13:41:53 GMT

Hi Zwi,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No phone number

hTideGnow — Thu, 01 May 2025 13:52:10 GMT

hi @Zwi

can you at least able to make outbound calls

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: No phone number

computergeek541 — Thu, 01 May 2025 13:55:52 GMT