topic Re: Esim to sim card in Get Support

Esim to sim card

Mike3409 — Thu, 01 May 2025 15:30:04 GMT

I have a public mobile account and phone number.

My phone is using an esim. I want to switch to a new phone.

Can i put my esim onto a physical sim card. I need to keep the same number.

I don't want to risk losing the number or set up a new account. I have a PM sim, i just need to know if its possible to switch to using a physical sim vs esim and keep the account and phone number

Re: Esim to sim card

hTideGnow — Thu, 01 May 2025 12:42:31 GMT

hi @Mike3409

you can actually buy a new esim on the new phone. The phone number of course will move to the new esim on the new phone

just download the PM app and login , go to Account page and Purchase sim and choose esim

Re: Esim to sim card

Handy1 — Thu, 01 May 2025 12:43:56 GMT

@Mike3409 If your new phone is eSIM compatible you just need to log into your account with the app on new phone and rebuy esim to keep same number and plan . You will be credited back the money at check out if not you can message support and they will credit you back the $ for eSIM . Additionally you can buy new physical PM SIM card log into your account website or app and sim swap the number ( change sim ) to keep same phone number and plan if you have any troubles with it you can also ask support to sim swap the number for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim to sim card

softech — Thu, 01 May 2025 12:44:31 GMT

@Mike3409 you can keep the same phone number.

you can change to physical sim if you like. You can buy a physical sim from:

get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
Via your My Account: https://www.publicmobile.ca/sim-card or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

then login My Account and go to Profile page to update the sim card number

or if you want to keep using esim, you can buy a new esim first (and ask for reimbursement after)

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.