topic Re: Phone number transfer issue in Get Support

Phone number transfer issue

iris2003 — Thu, 01 May 2025 12:11:44 GMT

Hi. I made a mistake when transferring my phone number from Fido. I had put in my Public Mobile sim instead of keeping the Fido sim. When I realized my mistake, it had been 1 hour later. I put back my Fido sim, and tried to do a Transfer Number request from the Public Mobile site, but it's now rejecting the phone number. Any ideas how I can get the phone number transferred from Fido? Thanks in advance!

Re: Phone number transfer issue

BKNS27 — Thu, 01 May 2025 09:27:25 GMT

@iris2003

Contact a CS_Agent in the morning to have PM contact Fido to resend the porting confirmation text to you. Staff hours are 9:00 to 10:00pm EST.

Click on Chatbot and type in Submit a Ticket.

Re: Phone number transfer issue

computergeek541 — Thu, 01 May 2025 12:15:45 GMT

@BKNS27 wrote:
@iris2003
Contact a CS_Agent in the morning to have PM contact Fido to resend the porting confirmation text to you. Staff hours are 9:00 to 10:00pm EST.
Click on Chatbot and type in Submit a Ticket.

Customers do not need to wait until 9am ET to open tickets if needing assistance. While tickets are handled on a priority basis, the sooner a customer submits a ticket, the sooner the ticket is queued and prioritized.

Re: Phone number transfer issue

CSA_PM — Thu, 01 May 2025 12:31:43 GMT

Hi Iris2003,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage