Request refund double-charged bill

Teethngums — Thu, 01 May 2025 01:12:39 GMT

Hi,

I found a double-charged bill for almost the same period under my account. When I tried to change my phone plan, maybe I made a mistake. I have already paid for the bill from April 19~ May 19. Do not need another plan for April 27 ~ May 27. Can you please refund me the bill for the period April 27 ~ May 27?

Re: Request refund double-charged bill

hTideGnow — Thu, 01 May 2025 01:14:36 GMT

hi @Teethngums PM is a prepaid carrier and usually do not provide refund. But PM support agent might be able to help and find a solution. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Request refund double-charged bill in Get Support

Request refund double-charged bill

Re: Request refund double-charged bill