topic No way to reach an agent? in Get Support

No way to reach an agent?

Rushi — Thu, 01 May 2025 01:08:46 GMT

My wife and I would like to change our plans starting May 01, 2025 to $27 per month Canada-wide with 20 Gb data. My brother-in-law just changed to this plan online but I do not see this plan under my account. Please assist with this request.

Re: No way to reach an agent?

hTideGnow — Thu, 01 May 2025 01:13:11 GMT

sorry @Rushi , you can only change plan to what available on your My Account, Change Subscription page. If the plan is not there, then you cannot change to it.

Re: No way to reach an agent?

umnikke8 — Thu, 01 May 2025 01:19:51 GMT

You can always ask support and see if it's possible to change. Under 'Get Help' chat or file a service ticket.

Re: No way to reach an agent?

BKNS27 — Thu, 01 May 2025 01:23:23 GMT

@Rushi

If you and your wife are downgrading your plan. PM made it more difficult to downgrade plans. You can only change to plans in your account.