topic Re: Login with email OTP in Get Support

Login with email OTP

joegrootenboer — Wed, 30 Apr 2025 22:29:03 GMT

I am stuck unable to log into my account because eversafe is sending the code to my phone, which is not connected properly yet (that is my first problem). How do I make it send the OTP to my email account instead? In the confirm page (which is the only place I can get to now) there is nothing to click to either change or logout (because I am partway in). Very frustrating.

Re: Login with email OTP

TheSterlinger — Wed, 30 Apr 2025 22:36:55 GMT

If there is no option to send code to email the you can message Public Mobile directly for further assistance at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login with email OTP

hTideGnow — Wed, 30 Apr 2025 22:45:39 GMT

hi @joegrootenboer if you requested porting and number not ported yet, check your old carrier sim card for the 2FA code

or you can try click Resend code or Didn't Receive Code and see if send email is an option

if no such option, ask PM support agent to help, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage