topic Re: Paying Bill in Get Support

Paying Bill

Tongaw — Wed, 30 Apr 2025 18:11:33 GMT

I lost the card associated to this account and when a requested a new one, I forgot to update the registered card to my account and my account was temporarily suspended. I am trying to pay it but when i logged on my account it said that i have to register a sim and not allowing me to go to the payment option to updated my credit card. I tried to re-register the sim but it said that my sim card does not exist. Please advise what to do. Thanks for the help. I need to get back to my service immediately. Thanks

Re: Paying Bill

BKNS27 — Wed, 30 Apr 2025 18:23:53 GMT

@Tongaw

Dial 1-855-4PUBLIC and check on the status of your account from another phone. If the suspension is longer than 90 days. Your account will be closed.
If it indicates that your account is suspended, you can restore service by paying with vouchers then dial 611 and enter the voucher number.
You can purchase vouchers from:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

You can contact a CS_Agent by typing in Submit a Ticket on Chatbot to help you access your account and update your CC if it is suspended.

Re: Paying Bill

hTideGnow — Wed, 30 Apr 2025 18:21:37 GMT

hi @Tongaw

maybe just a login problem. Have PM support agent to check and help with the login first. Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage