topic Refund in Get Support

Refund

Joo66 — Wed, 30 Apr 2025 19:02:54 GMT

I want to get refund what I paid.

its hard to communicate with your customer service

Re: Refund

hTideGnow — Wed, 30 Apr 2025 16:18:50 GMT

hi @Joo66

PM is a prepaid carrier and usually do not provide refund. What was the problem?

but if you need to go ahead and ask, submit a ticket.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

slusagm — Wed, 30 Apr 2025 16:19:39 GMT

are you new customer with activation problem? or you loaded too much funds? or you left PM and they still charging you? tell us more

Re: Refund

computergeek541 — Wed, 30 Apr 2025 17:28:29 GMT

Re: Refund

Meow — Wed, 30 Apr 2025 17:36:34 GMT

WHY do you want refund?
- If it is because you overpaid (paid twice)? If that is it, leave funds for the next renewal.
- If it is because you do not like this service anymore? In that case you will NOT get refund as this is pre-paid service - use it or lose it.

- Any other reason, say it here and we will go from there to figure out what is the best approach to potential refund.