topic Cannot access account in Get Support

Cannot access account

Bingpinokyo — Wed, 30 Apr 2025 16:12:29 GMT

Hi good morning,

I tried to login to my account to access self serve to change my area code from British Columbia to Alberta but instead greet me with activation screen can you help me?

Thanks,

Ben

Re: Cannot access account

hTideGnow — Wed, 30 Apr 2025 16:14:49 GMT

hi @Bingpinokyo

if you have service still, that login error just means the system somehow cannot find your My Account with your email address used

ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot access account

slusagm — Wed, 30 Apr 2025 16:15:39 GMT

you need PM to check your account login email for you. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot access account

Bingpinokyo — Wed, 30 Apr 2025 16:17:37 GMT

I'll try your suggestion. Thanks.

Re: Cannot access account

hairbag1 — Wed, 30 Apr 2025 16:50:00 GMT

@Bingpinokyo

be aware...you can't just change your area code but keep your existing number. You'll have to select a new area code and number from the list provided in your area of Alberta. If you must keep your number, then just keep using the BC number you have...don't change to an Alberta number.