topic Re: Incoming calls not ringing through in Get Support

Incoming calls not ringing through

Nana_2011 — Wed, 30 Apr 2025 14:32:12 GMT

I transferred my number from Virgin to Public. I can call out, send and receive text messages; but my incoming calls aren't ringing through. I checked to make sure I didn't have call forwarding on or airplane mode. What else could it be?

Re: Incoming calls not ringing through

Dunkman — Wed, 30 Apr 2025 14:35:27 GMT

@Nana_2011

It might be a porting issue from Virgin. Do you still have the Virgin SIM card? Check if your virgin mobile service is still working. If still working, that means that there was an issue with your port.

Re: Incoming calls not ringing through

Nana_2011 — Wed, 30 Apr 2025 14:39:44 GMT

I just got it fixed. Turned out I just didn't give them long enough to complete the set up. Thanks for you help, too!

Re: Incoming calls not ringing through

computergeek541 — Wed, 30 Apr 2025 14:40:20 GMT