topic Data usage in Get Support

Data usage

Greg20 — Wed, 30 Apr 2025 19:11:49 GMT

Why do I keep getting messages sent to me every month that I'm at 75% usage, when on the app it says I'm at 50%???

Re: Data usage

Phil_Adelphus — Wed, 30 Apr 2025 14:30:57 GMT

@Greg20 Where do the messages come from, could they be pop-ups from your phone data limiter?

Re: Data usage

Dunkman — Wed, 30 Apr 2025 14:32:53 GMT

@Greg20

Sometimes the texts are send in error. However, the usage on the app does not show "live" updates of data usage. It usually updates once a day early in the morning. For my account, the data usage is report after midnight and it reports the whole data usage for that day at that time point.

It is possible the you have used up 75% during the day, but it won't update in usage until the next morning.

Re: Data usage

computergeek541 — Wed, 30 Apr 2025 14:51:45 GMT