Payment

LucyLehmann — Wed, 30 Apr 2025 02:35:09 GMT

I’ve updated my payment method but keep getting the message : unable to process your request (payment) … please try again at another time.

I’ve been trying for two days

Re: Payment

Chalupa_Batman — Wed, 30 Apr 2025 02:37:08 GMT

@LucyLehmann wrote:
I’ve updated my payment method but keep getting the message : unable to process your request (payment) … please try again at another time.
I’ve been trying for two days

The app and the website both have cache issues. This is how you resolve it. You go to your browser settings, clear the cache (lifetime) and restart the browser. Then go into incognito mode and log back in and try again. If you're still having issues and it won't take the payment, reach out to a CS Agent to find out why.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic Payment in Get Support

Payment

Re: Payment