topic Urgent can’t port number to a new service provider in Get Support

Urgent can’t port number to a new service provider

Kevin1607 — Wed, 30 Apr 2025 02:09:20 GMT

Hello

I’m going to port my number to Bell but my subscription has just been cancelled/suspended today so I can’t receive a text message from Public Mobile. What can I do to get my number ported to Bell?

Re: Urgent can’t port number to a new service provider

will13am — Wed, 30 Apr 2025 02:14:01 GMT

@Kevin1607 , you need to top up and ensure the account is in active status in order to transfer the number out.

Re: Urgent can’t port number to a new service provider

Kevin1607 — Wed, 30 Apr 2025 02:17:04 GMT

I wonder if a PM agent can help me to port number without subscription renewal. All I need is ONE text message

Re: Urgent can’t port number to a new service provider

hTideGnow — Wed, 30 Apr 2025 02:17:22 GMT

sorry @Kevin1607 only active account can be ported. so, you pretty much have no choice but to resume your service, unless you are willing to give up your number

Re: Urgent can’t port number to a new service provider

Kevin1607 — Wed, 30 Apr 2025 02:21:15 GMT

Can I be connected with a live agent?

Re: Urgent can’t port number to a new service provider

hairbag1 — Wed, 30 Apr 2025 02:23:00 GMT

@Kevin1607

you're going to have to pay to renew your PM account so you can successfully port to new provider. If you do pay to renew, you might as well stay for 3 weeks anyhow as you've paid for 30 days service.

Re: Urgent can’t port number to a new service provider

Rastin — Wed, 30 Apr 2025 02:32:29 GMT

You can try and contact them yourself using the link below. But you probably will still haft to reactivate you account to port the number out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Urgent can’t port number to a new service provider

Kevin1607 — Wed, 30 Apr 2025 02:37:32 GMT

@Rastin thanks for sharing think to send private message to Customer Service Agent. I’ve sent a message and waiting for their reply. Hope they can help me out without a renewal 🙂

Re: Urgent can’t port number to a new service provider

hairbag1 — Wed, 30 Apr 2025 03:03:15 GMT

@Kevin1607 wrote:
@Rastin thanks for sharing think to send private message to Customer Service Agent. I’ve sent a message and waiting for their reply. Hope they can help me out without a renewal 🙂

Three of us have answered your question...including an Oracle. You must have an Active account in order to port away successfully. It's really not providing accurate info to suggest otherwise, I'm afraid.

Re: Urgent can’t port number to a new service provider

Phil_Adelphus — Wed, 30 Apr 2025 10:59:20 GMT

@Kevin1607 As others have explained, both accounts must be active in order to port a number. This is not just a Public Mobile thing, it's all ports between carriers. I quote from the CRTC:

To keep your phone number "Most importantly, do not cancel your service before you switch to the new provider......"

You will need a new number "If you have already cancelled your services without initiating a transfer to your new service provider"

See:

https://crtc.gc.ca/eng/phone/mobile/num.htm