topic Re: Being billed incorrect amount in Get Support

Being billed incorrect amount

NB_1320 — Tue, 29 Apr 2025 00:24:12 GMT

Trying to submit a ticket with agent is not working. As soon as I answer a few questions to describe my problem, the screen freezes when I click on submit ticket and nothing happens.

Can some agent open a ticket on my behalf or provide me with a number I can talk to someone

Re: Being billed incorrect amount

softech — Tue, 29 Apr 2025 00:20:43 GMT

@NB_1320

Since you have trouble with Chatbot , just message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Being billed incorrect amount

Dunkman — Tue, 29 Apr 2025 01:08:57 GMT

@NB_1320

It may take a few hours for CSA to respond. CSA also stop working at about 10 PM ET.

What are the specific issues with billing? Usually, PM is accurate with billing. Maybe we can offer some clarification.

Re: Being billed incorrect amount

BKNS27 — Tue, 29 Apr 2025 01:25:31 GMT

@NB_1320

The billing amount is the price of your plan plus taxes based on the area code of that province.

So the taxes are based on the provincial taxes.

Re: Being billed incorrect amount

NB_1320 — Tue, 29 Apr 2025 02:05:28 GMT

When I contact CS Agent and they asked me for 3 confidential information and submit reply, I get the following error but I see nothing highlighted.

Correct the highlighted errors and try again.Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

Re: Being billed incorrect amount

NB_1320 — Tue, 29 Apr 2025 02:12:30 GMT

and now I get this message............wow, unbelievable. its taking 4 hours trying to solve this issue which probably takes 30 minutes if Public Mobile had people on the phones discussing issues much quicker.

error message received: You have reached the limit for number of private messages that you can send for now. Please try again later.

Re: Being billed incorrect amount

slusagm — Tue, 29 Apr 2025 03:40:41 GMT

@NB_1320 for the invalid HTML thing , usually I got past it by copy the content I was replying, delete them, and then right click and choose Paste has plain text. With that, it will remove all the hidden HTML codes that triggered the error

Re: Being billed incorrect amount

NB_1320 — Tue, 29 Apr 2025 23:39:54 GMT

My private message did not get created and now I have start again and spend all kinds of minutes or hours. Can you send me the link again

Why cant someone look at my account and see that you guys are over charging me since all of the years I ve been with you guys. Its not that hard to figure out Im paying double the amount.

Re: Being billed incorrect amount

hTideGnow — Tue, 29 Apr 2025 23:56:25 GMT

hi @NB_1320

first, we are just customers here in the Community, so you need to message PM support agent for any account related issue

you can message them by direct message with the link below. To avoid HTML error, try not to format the text (no bold, no colouring) and type out the message and not copy and paste.

link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage