Esim

Fi12 — Tue, 29 Apr 2025 21:02:13 GMT

New account, subscription and eSIM purchased, eSIM won’t activate. Help!

Re: Esim

softech — Tue, 29 Apr 2025 21:24:50 GMT

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support by private message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Esim

BKNS27 — Tue, 29 Apr 2025 22:03:07 GMT

@Fi12

What is the make and model of your phone? We can check to see if it is eSIM compatible.

Re: Esim

Fi12 — Tue, 29 Apr 2025 23:35:38 GMT

iPhone 15 max pro

Re: Esim

CSA_PM — Wed, 30 Apr 2025 00:03:43 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Esim in Get Support

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