topic Re: Cancel my account in Get Support

Cancel my account

Lesliep — Tue, 29 Apr 2025 23:10:18 GMT

I just activated a new account yesterday. I can’t login to correct anything because it wants to send a verification text to the new number that isn’t operational. It’s sending me in circles. I guess the cheapest isn’t the best. How do I cancel immediately? I don’t care if I loose one month on payment at this point

Re: Cancel my account

Chalupa_Batman — Tue, 29 Apr 2025 23:18:25 GMT

@Lesliep wrote:
I just activated a new account yesterday. I can’t login to correct anything because it wants to send a verification text to the new number that isn’t operational. It’s sending me in circles. I guess the cheapest isn’t the best. How do I cancel immediately? I don’t care if I loose one month on payment at this point

Hello @Lesliep

There should be an option there to send to your email instead. "Didn't Get Code" ... try that. If the email option isnt' there, try a CS Agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Cancel my account

softech — Tue, 29 Apr 2025 23:34:38 GMT

@Lesliep

give PM a chance. I have escalated your issue on behalf and expect @CS_Agent or @CSA_PM to reach out to you shorty.

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel my account

CSA_PM — Wed, 30 Apr 2025 12:18:06 GMT

Hi Lesliep,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage