topic Re: Sim Card in Get Support

Sim Card

Carla704 — Tue, 29 Apr 2025 21:00:31 GMT

MY sim card got damaged and I need to replace it. Can I do so and still keep my old number and same public mobile account. If so how do I go about this. Thanks for your help.

Carla

Re: Sim Card

Yummy — Tue, 29 Apr 2025 21:04:51 GMT

Yes you can do it.

Get new SIM and then go to Profile and there you can do this:

- Change phone number

- Change SIM number

- Transfer Phone Number

Everything else will stay the same: your account, plan, etc.

Re: Sim Card

TheSterlinger — Tue, 29 Apr 2025 21:10:23 GMT

I bought one from Amazon for $4.99+. It came like the next day. Then sign onto your account, go to Profile and change the SIM card number there. You will keep same pone number.

If you cannot change it yourself, ask PM to change it for you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Sim Card

CSA_PM — Tue, 29 Apr 2025 22:17:47 GMT

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage