topic Re: Can’t change subscription or submit a ticket for help in Get Support

Can’t change subscription or submit a ticket for help

Cora4 — Tue, 29 Apr 2025 21:20:44 GMT

Wanting to change my subscription to the 90-day. I get the error message “Change failed. Please try again or use a different payment method”. Meanwhile, I know there’s nothing wrong with my payment method, I use it regularly. I tried again using incognito on a different browser like the chatbot suggested, the same thing happened. I tried submitting a ticket, “There seems to be an error submitting the ticket”

Re: Can’t change subscription or submit a ticket for help

Yummy — Tue, 29 Apr 2025 21:24:19 GMT

Try to use clean computer, clear cache, use incognito mode. But it looks like you did all that....

Get to another computer you never used accessing PM. No other ideas...

Re: Can’t change subscription or submit a ticket for help

TheSterlinger — Tue, 29 Apr 2025 21:24:34 GMT

Strange, someone said the same thing earlier also.

I would contact PM and ask agents for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t change subscription or submit a ticket for help

Cora4 — Tue, 29 Apr 2025 21:33:47 GMT

Thanks so much for the link

Re: Can’t change subscription or submit a ticket for help

BKNS27 — Tue, 29 Apr 2025 22:01:28 GMT

@Cora4

PM currently doesn’t offer the 90 day plans anymore so that could be the issue.

Plans are available on a 30 days cycle.

Re: Can’t change subscription or submit a ticket for help

Cora4 — Wed, 30 Apr 2025 17:01:23 GMT

**edit: I misunderstood what he meant in this message.
I thought he was asking what I thought would happen in general if I wanted that option.

I now believe he was asking about what physically happened when I selected that option on my phone, trying to change the subscription myself. ****

Seriously??? What’s so complicated? I feel like I could do this job half asleep…

On another note, I think maybe I’m finally coming to a resolution with my subscription change. If these guys get their sh*t together

Re: Can’t change subscription or submit a ticket for help

slusagm — Wed, 30 Apr 2025 16:18:55 GMT

what was the issue? CS agent just asking for a screenshot so they can help

Re: Can’t change subscription or submit a ticket for help

Cora4 — Wed, 30 Apr 2025 16:23:54 GMT

I’ve answered question after question, clearly providing the info they ask for, only for them to ask the same questions again right after. Getting the whole runaround. I don’t understand how it’s so complicated for them

Re: Can’t change subscription or submit a ticket for help

slusagm — Wed, 30 Apr 2025 16:29:49 GMT

this is something you really need PM's help

the trouble with PM help system is that it might not be the same person helping you after you reply. just reply and tell them you already provided all the infos earlier

Re: Can’t change subscription or submit a ticket for help

Cora4 — Wed, 30 Apr 2025 16:45:32 GMT

Yes, I asked him about that this morning (I chatted with 3 different people yesterday) and he gave that answer. Then the following happened still:

I had already provided all the info he asked for, except the last payment info. It just seems silly and annoying to me

Re: Can’t change subscription or submit a ticket for help

Dicko68 — Sun, 25 May 2025 23:08:58 GMT

I like to change my sim