topic Re: Not able to log in and change my subscription in Get Support

Not able to log in and change my subscription

RoyDR — Tue, 29 Apr 2025 23:30:46 GMT

For the past few days i have tried loging into my account on the app and website to change my subcription and have not been successful. It seems as if the website is broken? Any help is appreciated!

Re: Not able to log in and change my subscription

TheSterlinger — Tue, 29 Apr 2025 19:40:36 GMT

@RoyDR try logging in using secret or private mode.

Clear browser cache.

Use another device or another web browser like Chroome or Firefox.

Re: Not able to log in and change my subscription

softech — Tue, 29 Apr 2025 20:04:23 GMT

@RoyDR did you try using Public Mobile app?

If that does not work still, message support for assistance. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Not able to log in and change my subscription

Techfish — Tue, 29 Apr 2025 20:10:22 GMT

Are you seeing any specific error messages? Are you using Android or iOS?

I had a similar problem on my Samsung phone, I just temporarily changed the default browser to solve it. The Public app uses the default browser to load the log-in page.

Re: Not able to log in and change my subscription

Techfish — Tue, 29 Apr 2025 20:12:07 GMT

The poster wrote that they tried both the app and website. Also, if it's a client device/browser issue (most likely is) then Public can't do much about it.

Re: Not able to log in and change my subscription

softech — Tue, 29 Apr 2025 20:17:23 GMT

Thanks @Techfish I meant to ask OP to uninstall and reinstall the app and try again and I missed that part

But one thing, PM support always able to help with login issue. Especially if OP tried on both website and app and fail, it most likely not a device issue then and engaging support for a resolution is needed